[XBox] Microtransaction Shop is broken for me
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Hi,
I am unable to make purchases on my XBox console for over a week now. Almost everyday I attempt to purchase points... the transaction appears normal without any error messages. But the points never appear on the account. I did some investigating and I can't find any record of the transactions anywhere. Thanks, -Dave Last bumped on Sep 9, 2024, 8:08:05 PM
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Could you please let us know if you're able to refresh your purchases by closing Path of Exile and reopening it, then opening the online store again in-game?
If that doesn't help, please send us through an email at support@grindinggear.com and we can look into this further. Sorry for the hassle! | |
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Hi,
I am reporting a Console Bug Report. Why did you move this into the help section? I am very qualified to know when I am looking at a bug cause by your console client. Could you explain to me why my purchase attempt failed the first dozen times over the last week? Do you have any telemetry on how many customers are being affected by this issue? " Yes, soon after you replied I successfully made a purchase. But I am more interested in how many XBox Live customers are having the same problem. Thanks, |
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I've sent you a PM about this now!
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I am having this problem and would love to have it fixed. so is my dad's account, Etahfo. both on xbox.
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Hey there, I'm sorry to hear about this. If you have not already done so, could you please email us at support@grindinggear.com so we can look into this matter for you?
If you could please include your account name and 2-3 character names that would be greatly appreciated. :) Need help with anything? Feel free to contact us at: support@grindinggear.com :)
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