Abnormal disconnect on 100% deli map
" Hi there, FeeCaca! I'm sorry to hear that this is happening. To begin, could you please check the following in case any of these things are contributing to the problem? ~ Wireless: Please ensure that you are using Ethernet (wired) connection. Wireless will sometimes lack the capacity to keep up with the demands of Path of Exile. ~ Network Use: Please check that there are no other programs running in the background (such as Utorrent or Pando Media Booster) that could be affecting the connection. Resource monitor can be used to check. Also check that no one else on your connection is uploading data. ~ Firewalls: Test the game with firewalls/antivirus turned off briefly (most will be okay, but some types can be very picky) ~ Gateway: Please reset the router or try different gateways (on the Path of Exile login screen). ~ Location: If you are in a dorm, work or educational facility, or some other kind of communal network arrangement - in these cases the server admin might have the ports filtered Need help? Contact Support :)
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Can you run the WinMTR when you are experiencing these disconnect issues? It can help us narrow it down. I've included our normal guidelines in the spoiler below:
Spoiler
You can find a guide to doing the test here: https://www.pathofexile.com/forum/view-thread/1377789
Please ensure that you are using the latest version of the software (version 0.92, not version 0.8). Please make sure to run WinMTR while you are experiencing issues in-game, as this will provide us with the most accurate data. Also, please ensure that you run the WinMTR for 300-500 packets (about 5-8 minutes) so that we can get a full picture of what is happening. Please also confirm for us which host address was used for the report. |