My account is banned

I remember the last time I went into the game to play an event was November 12th and then because of work, on November 27th I logged in on the website and saw that my account was banned "Reason: "Third Party Software" Started: Nov 23, 2023, 10:04:12 AM"



My account was banned during the time I didn't play the game. I sent an email to support and asked them to check to see if there was any mistake here, but I waited a whole week and didn't get a response. Today I got it. When I sent an email back, they said my account was permanently banned for violating the game's terms.

My account was created in 2016, I've played through many seasons, it's still the same poe game installer, it's still the same PC, but this season it's unclear how the game is updated, every time I go to play there's a phenomenon where the CPU ms is too high. causing the FPS to drop, making my game experience bad... laggy, laggy.

I looked for the reason on google and found out that it's because of "Engine Multithreading enabled". If I turn it off, the CPU ms is normal but my FPS is reduced. When I turn it on, when I enter the game, sometimes the CPU ms is very high, causing the game to lag and stutter. when playing (machine configuration z420, e5-2696v2, GPU rx570-8g)



I discovered that this is not the case every time I open the game, so I turn the game on and off continuously so that when my CPU doesn't drop, I can have a good game experience.


Play normally


Unusual play

Last season, every time I played the game, I had to turn the game off and on again so many times until the CPU ms was no longer bumpy to be able to play the game. I'm not sure if that's why they monitored it with something and then they banned me. ?

I play poe because the game is very good, like some games I used to play when I was young, I don't have RMT, I sent an email asking support to check my account to see if there was a mistake somewhere but it makes no sense, they just told me Violation of terms and prohibitions

The thing I find most confusing is that my account was banned during the time I didn't play the game, and they said I was using a 3rd party software, they didn't say which software, just sent the terms and ban.

I was banned during the time I didn't play the game. I sent an email to support to check my account problem, because I found the ban unreasonable, but you guys just replied.