GGG Support
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Hello GGGG,
I found my account had been locked on Friday when I downloaded the updated client for the new league. Upon attempting to log in I realized I had forgotten my password. I successfully reset my password but found I was unable to access my account, it had been locked and I would need to be contact support. I contact support on late on Friday evening and recieved a very quick response asking for account details and character names so I may have my account unlocked. It has now bee 2 days and I have not received a response from support. I could make another account, what I did have on there was little in the way of characters, but if you are going to keep the account locked then I would like the opportunity to make a new account and request a refund for all purchased cosmetics and tab unlocks. I would like the funds spend to be added to a new account. Then I would be able to play PoE and the current season. Please reach out to me, I would appreciate assistance in this inquiry. Sincerely, goblinlove Last bumped on Dec 10, 2023, 10:36:38 PM
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Hey goblinlove,
We offer our sincere apologies for the delay, we are currently experiencing high volumes of support requests. Rest assured we will respond as soon as possible. Need help with anything? Feel free to contact us at: support@grindinggear.com :)
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I appreciate that support most likely did not make these mass changes to lock accounts.
I am frustrated that I put the weekend away for the new seasopn with friends and find out that, hey good for you but it was a waste of time. They are going to be 2+ days ahead of me because someone made a security choice that from what I have seen on the forums has effected many. Grinding Gear Games dropped the ball on this one. |
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