my gaming account was locked by the game company without being given a clear explanation.

Dear Fellow Players,

I hope this message finds you well. I am reaching out to share an issue I have been experiencing in the game and to inquire if others may be facing similar circumstances.

Recently, my gaming account was locked by the game company without being given a clear explanation. Despite submitting all the necessary information and appealing to the customer support team via email, they have failed to provide a clear reason for the lock, offering only vague responses such as "security reasons." Even after multiple attempts to resolve the matter, I have not received a satisfactory explanation or solution.


Therefore, I would like to know if any other players have encountered similar issues. If so, I suggest we join forces and file a formal complaint with the New Zealand Consumers Association (Consumer NZ) and other relevant regulatory bodies to seek fair resolution.

If you have had a similar experience or know others who are facing the same issue, please reach out to me. We can share information and take collective action.

Thank you for your attention, and I look forward to hearing from you.

Sincerely,
Last bumped on Nov 13, 2024, 1:49:08 AM
Thank you very much for posting your concerns, we really appreciate the feedback!

I have passed your message on to a senior staff member, who will be contacting you soon to discuss this issue privately.

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