Help and Information - How long is the support response? - Forum

Hey! I'm wondering how long is the support request as of now with poe 2 out. I've been waiting for a reply on my support ticket that I've answered 2 weeks ago, but I have yet to receive an email from the support that would be changing what I asked them to do. How long does it take and should I be replying if I got only an automated message saying : "We ask that you please refrain from sending follow up emails for your request as this both slows down our ability to process requests and could bump yours back in the queue." Last bumped on Feb 18, 2025, 7:59:59 AM	Posted by Assassin_HUN#0493 on Dec 10, 2024, 4:59:30 PM Quote this Post
Hi there, As per our recent Announcement Post regarding Support Email Response Delays. " Support Email Response Delays Despite their best efforts, we're currently looking at turn around times that are much longer than expected on new emails, where we'd usually be aiming for responses within the same day, if not the same hour. If you have submitted a ticket with the Support team, please do not send follow up messages to check on the status of your request, as this can create further delays. Please be assured that if you're waiting for a response from our Support team, they'll get back to you as soon as humanly possible. We apologise for this delay, and are working as hard as we can to respond as soon as possible. Need help with anything? Please contact us at support@grindinggear.com for assistance.	Posted by Jarod_GGG on Dec 12, 2024, 8:05:36 AM Grinding Gear Games Quote this Post
I am in the same boat as you , been 3 days since they last replied to my email. I hope they have a dedicated support team.	Posted by Newbae#9850 on Feb 9, 2025, 8:54:06 AM Quote this Post
im on day 31 since last reply. others are at 50-60+. the guy who wanted to unlink his steam got a reply after 72 days.	Posted by justanotherlockedaccount#3122 on Feb 9, 2025, 1:26:34 PM Quote this Post
I'm 12 days away from 3 months. I've been waiting since Nov 21st 2024 for support to finish my mtx transfer from xbox to pc	Posted by LegitWicked#5086 on Feb 9, 2025, 4:01:10 PM Quote this Post
same issue here, still waiting since december	Posted by heydrish#1218 on Feb 17, 2025, 9:37:39 AM Quote this Post
Same issue... still waiting since december... Got a first email response 12 days after the first one asking for some information: character names and stuff and since then: No response whatsoever. Won´t buy any more content until this is fixed and probably will end up quitting because of this inefective support. Yeah this is an awesome ARPG but the lack of proper customer support just makes the gaming experience terrible	Posted by heydrish#1218 on Feb 17, 2025, 9:43:30 AM Quote this Post
I've been waiting 3 months for an email response, GGG support is simply non-existent, it's actually insane. Never buying anything from this company again.	Posted by Navares#8858 on Feb 17, 2025, 10:49:52 AM Quote this Post
I sent them an email 8th Dec. and was asked for more info on 25th Dec. I quickly replied, and I am still waiting. It sucks for them, since I wanted to not complicate things further by trying to upgrade more, so they won't get more money from me until my issue is fixed. Any day now, right?	Posted by Lov2xLR8#6512 on Feb 17, 2025, 11:09:38 AM Quote this Post
I replied with more information on the 2nd of jan. I still havent heard anything.	Posted by Rejected_Reality#1414 on Feb 17, 2025, 11:58:12 AM Quote this Post