Upgrade to Warlord of Karui Support Pack But got extra points instead of t-shirt and hoodie.
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I upgraded to Warlord of Karui support pack from 30$ early support pack because I wanted the t-shirt and hoodie.
I did not choose to opt out for points, and I was prompted to select sizes for t-shirt and hoodie as well as specify shipping address. I was also charged with extra $27+ for shipping fee. The cost of upgrade is $210, and I was charged with total of $240+ including shipping fee. I made this transaction through in-game but was redirected to STEAM during payment. Then after I paid through STEAM my POE 2 account got updated and I received all the cosmetic stuff + microtransaction points. But I receive 2760 points instead of 2100. It seems the extra 660 points is given to you if you opt-out of getting the t-shirt and hoodie... I also have not received any information about t-shirt and hoodie shipping details. I submitted an email through support@grindinggear.com about this as well as send private message through https://www.pathofexile.com/private-messages/compose but I have yet to receive any reply. Has this happened to anyone? The whole point of upgrading is to get the t-shirt and hoodie, but it seems swapped to points without notifying me at all. Last edited by dabzPOE#3341 on Jan 3, 2025, 7:16:49 PM Last bumped on Feb 2, 2025, 5:34:17 PM
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Hey there, Exile.
If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling an unprecedented volume of tickets right now so we really appreciate your patience in the meantime! We sincerely apologise for any delays in our response and any inconvenience you've experienced as a result. | |
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Don't feel bad. I didn't get the points, paid the shipping for the shirt and the hoodie, and still haven't received them. Messages in the portal and by email go unanswered. If I am never getting the shirt and hoodie, I at least would like the points granted and the shipping either refunded or equivalent granted in more points.
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Same here. 240 EUR spent for a hoodie that I never got. I never thought I will ever get scammed... I guess you never stop learning. Certainly my last cents to throw GGG over... Hope your salary is tasting well
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Just a note, @missy_mallory#9183 and @Anzo#3120 both of your purchases show you have opted out of receiving the physical items - however, if you would like us to opt you back in to receiving these we are more than happy to do so, you will need to send an email to support@grindinggear.com with your account details (including discriminator) and shipping address please.
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I have contacted support for about 5 times now on a weekly basis. I just did so now.
What the heck is going over there? Are you that understaffed to not prioritize AAA-customers versus "regular" customers? I have worked for years in customer support and I can assure you that the AAA-customers were always in first line... Never mind, I do not care anymore. Keep the damn hoodie. But do not expect any more money from me. GG GGG EDIT: Opted out? The 20 EUR shipping costs are gone from my bank account... Dont know what you talk about. I entered my adress and PAID FOR SHIPPING! Last edited by Anzo#3120 on Feb 2, 2025, 5:35:44 PM
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