Poe2 early access Account banned.

Typically I wouldn't resort to forum posting for assistance, but I've been banned for 2 weeks now with no assistance from support. Thus is my effort to try and come to some sort of resolution so I can play with my friends again. Any feedback is appreciated.
Last bumped on Jan 31, 2025, 10:46:06 AM
Here I already sent an email to support and they didn't respond and I even contacted the seller who sold me the game and he also got in touch and neither did they respond since January 9th without playing.
Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.

We're currently handling a large volume of requests so we appreciate your patience in the meantime.
I've already done this, almost 2 weeks ago now.. Which is why Im posting on the forums.
Going on a month now with not a single response. Absolutely absurdly frustrating.
*Update*
Got a reply from support... Asking for more information..
And back to waiting for a reply from support.(5days ago now) Been a month now since filing a support request.

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