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My account has been locked, emailed and got 1 response asking for character names and account name (which I dont know why since I provided my email address) from Mon, Jan 6 till today, has been 2 weeks.
I play from multiple places if that helps. But please check, why support is so slow, I paid for packages and been supporting the game since POE1, first time I encounter this after months been away from POE1, now POE2 and it got locked.
Maybe support team is busy? But message and email with no response for 2 weeks sounds unreasonable. At least provide a self help link/platform so users can provide extra info in cases like this to fasten the process?
Character name:
- AsianAgent
- BigBellyWarrior
- WitchyWise
Last bumped on Feb 2, 2025, 3:52:52 AM
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Posted byronthekid#7812on Jan 18, 2025, 7:34:38 PM
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My account has been locked, emailed and got 1 response asking for character names and account name (which I dont know why since I provided my email address) from Mon, Jan 6 till today, has been 2 weeks.
I play from multiple places if that helps. But please check, why support is so slow, I paid for packages and been supporting the game since POE1, first time I encounter this after months been away from POE1, now POE2 and it got locked.
Maybe support team is busy? But message and email with no response for 2 weeks sounds unreasonable. At least provide a self help link/platform so users can provide extra info in cases like this to fasten the process?
Character name:
- AsianAgent
- BigBellyWarrior
- WitchyWise
Hiya, I am sorry to hear this. We will be sure to get back to your email as soon as possible, and we appreciate your continued patience.
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Posted byNichelle_GGGon Jan 18, 2025, 7:36:52 PMGrinding Gear Games
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My account has been locked, emailed and got 1 response asking for character names and account name (which I dont know why since I provided my email address) from Mon, Jan 6 till today, has been 2 weeks.
I play from multiple places if that helps. But please check, why support is so slow, I paid for packages and been supporting the game since POE1, first time I encounter this after months been away from POE1, now POE2 and it got locked.
Maybe support team is busy? But message and email with no response for 2 weeks sounds unreasonable. At least provide a self help link/platform so users can provide extra info in cases like this to fasten the process?
Character name:
- AsianAgent
- BigBellyWarrior
- WitchyWise
Hiya, I am sorry to hear this. We will be sure to get back to your email as soon as possible, and we appreciate your continued patience.
I really hope so, it's been an unpleasant experience, getting no access for 2 weeks without a reason/things I could do to resolve this
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Posted byronthekid#7812on Jan 18, 2025, 11:27:46 PM
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I still don't have any reply from email. This is wildwest? why players got locked account without any support :(
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Posted byronthekid#7812on Jan 21, 2025, 7:56:29 AM
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When do we expect an answer? it's super frustrated to keep waiting without any reply. I'm pretty sure I'm not the only supporter here got locked, and I don't even wanna play this game anywhere else outside of my home - you might just lock it again with my new account, just wtf do something about it!
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Posted byronthekid#7812on Jan 21, 2025, 9:23:58 PM
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Won't let this slide, still no reply
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Posted byronthekid#7812on Jan 23, 2025, 2:27:55 AM
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My account has been locked, emailed and got 1 response asking for character names and account name (which I dont know why since I provided my email address) from Mon, Jan 6 till today, has been 2 weeks.
I play from multiple places if that helps. But please check, why support is so slow, I paid for packages and been supporting the game since POE1, first time I encounter this after months been away from POE1, now POE2 and it got locked.
Maybe support team is busy? But message and email with no response for 2 weeks sounds unreasonable. At least provide a self help link/platform so users can provide extra info in cases like this to fasten the process?
Character name:
- AsianAgent
- BigBellyWarrior
- WitchyWise
Hiya, I am sorry to hear this. We will be sure to get back to your email as soon as possible, and we appreciate your continued patience.
I really hope so, it's been an unpleasant experience, getting no access for 2 weeks without a reason/things I could do to resolve this
Any chance we get this escalated or at least let me know what to do next? Why still no response?
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Posted byronthekid#7812on Jan 31, 2025, 12:55:25 AM
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No response. And game DAU is dropping like hell. Job well done
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Posted byronthekid#7812on Feb 1, 2025, 9:36:36 PM
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Expect them to fix the problem in maybe 2-3+ months if you are lucky, if you are unlucky then expect atleast 6-12 months (And no I'm not joking in the least)
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Posted bypanther_nos#3105on Feb 1, 2025, 11:57:53 PM
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Expect them to fix the problem in maybe 2-3+ months if you are lucky, if you are unlucky then expect atleast 6-12 months (And no I'm not joking in the least)
I read their update on ramping up the support team, but look like they didn't meet the standard :) so we spent money, got locked out, and not even prioritized I guess, time to just leave, touch the grass, and properly come back next year. I don't enjoy being treated like this, especially when I paid more than I should to just play
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Posted byronthekid#7812on Feb 2, 2025, 3:52:52 AM
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