Locked Out of My Account for 1.5 Months (No Response)
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Is there any way to report a business for incompetence and data privacy concerns in NZ?
This hack resulted in multiple fraudulent transactions to my payment method for POE2, my account is via Steam and I also have 2FA so there's no way the hacker should have been able to access my payment method with any semi-competent security team. My account got locked after I charged back these transactions. I get it, mistakes happen, but the support team has been completely non-responsive and I haven't been provided an estimate on when I can get my POE2 account back. Paid $30 to support the game and haven't felt this angry about how a company treats their customers in a very long time. Would appreciate if anyone has any knowledge over where we can file a complaint Last bumped on Jan 30, 2025, 1:51:11 AM
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Hi there, I've sent you a PM regarding this.
Need help with something? Feel free to email us: support@grindinggear.com
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Hey can i get a PM aswell? Kinda in same situation my Account is locked for 6 Weeks Now, and i never saw any actions from your site to solve my problem!
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Did they solved you problem actually?
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" I am looking todo the same from the UK, can you let me know how you get on with your complaint? |
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