Account Locked for 2+ MONTHS after Fraudulent Purchases *************

Dear GGG Support Team,

I’m reaching out on behalf of my brother, whose account has been locked since December. This occurred following four fraudulent purchases made through XSolla to buy EA keys using PayPal. After we contacted XSolla and received a refund for these transactions, the account was locked by GGG.

On December 30th, my brother contacted your support team via email and provided all the requested information, including payment history, character details, and the account name with the associated 4-digit code. He received a response the same day requesting the same details, which he promptly provided. Unfortunately, there has been no further communication since then.

Could you kindly assist us in resolving this matter as soon as possible? We are eager to address any concerns and regain access to the account.

The account in question can be found here:

https://www.pathofexile.com/account/view-profile/th0mi-6853

Thank you in advance for your help!

"

Sian_GGG wrote:

Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

Thank you for your response. I understand that you’re handling a large volume of support requests, but I’d like to kindly emphasize that this case has been active since December, and unfortunately, no progress has been made since then.

My brother is an avid Path of Exile player, and having his account locked for this long has been incredibly frustrating for him. He has already provided all the requested information, including account details and proof of fraudulent purchases, as outlined in the initial email.

We fully appreciate the challenges your support team may be facing, but we would be grateful if this case could be prioritized, as it has been unresolved for an extended period. My brother is eager to return to the game, and your assistance in expediting this matter would mean a lot to us.

Thank you again for your understanding, and we look forward to hearing from you soon.

"

TJEmvp#2833 wrote:

Thank you for your response. I understand that you’re handling a large volume of support requests, but I’d like to kindly emphasize that this case has been active since December

There were over 500,000 tickets generated and more every day, ten times their previous peek load, they had holidays, a security breach that required investigation and impatient players spamming emails at them to be seen (resets their position in the queue)

Assuming your brother is not emailing past the info required you would be in a queue and awaiting your turn.

Sadly the problem i think you would be facing is that the account may be compromised, hence the additional purchases(or there could have been a bug), you have also compounded this by going through xsolla for the refund and not GGG...which is an automatic ban (there are ramifications to taking your money back through indirect channels that don't include the seller)

Still had no communication with GGG, another bump.

BUMP please ggg :((((((

We have no information regarding our case at all. There isn’t even a case number for tracking, making us unaware of what we are waiting for or whether any action is actually being taken. Those of us with locked accounts have been waiting for a very long time. :(

That is really frustrating. I would just do a chargeback, uninstall everything and ban GGG everywhere.
I am "only" waiting for my hoodie for about 1,5 months now and for sure I got no response at all on where and if my hoodie is in delivery...
I envy your patience.