I really like this game and I hope you can help me

I am a game player from China, and I am sending this email through a translator. I am not sure if the translator can express my meaning, but I am really powerless. My game account was blocked after 2am Beijing time on January 26, 2025, but I do not know why my game account was blocked. I have never used cheating methods before, and if I have done anything wrong, I hope you can tell me. I assure you that I will not make the same mistake again
Today is the Chinese Spring Festival, and I hope to have a good result, so I don't have to spend time grieving
This is my game account [Removed by Support]
This is the name of my game 生活不易
I sincerely hope that you can help me, and I also hope that you will have very good luck this year
I have sent many emails but have not received any response. I am very sorry to have reported this issue to you in this form
I also hope that you can see my message

I am very happy to receive your message. I will continue to send emails until I receive your reply. I am using a translator, which may not express my meaning correctly. Please believe that I am well intentioned

Today is the Spring Festival in China, but I have been troubled by this matter all along
I am like a person trapped in a swamp, and you are the only straw I can catch
I am truly sorry for the inconvenience and trouble I have caused you
But I swear I have never used any game hacks or exploited game vulnerabilities
Of course, I believe you can verify it
I have been sending emails continuously for two days now and I don't know how many emails I have sent
And I find it very difficult to use translation, and I don't even know if it translates accurately
If you can see this message, I hope you can spare some time to help me
My original account was blocked and I couldn't log in to the official website, so I had to register this account again,
My game name is 生活不易
My game account is [Removed by Support]
I would like to reiterate that I really love this game and I really hope you can see my message and reply to me

"

Joel_GGG wrote:

Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

Today is the Spring Festival in China, but I have been troubled by this matter all along
I am like a person trapped in a swamp, and you are the only straw I can catch
I am truly sorry for the inconvenience and trouble I have caused you
But I swear I have never used any game hacks or exploited game vulnerabilities
Of course, I believe you can verify it
I have been sending emails continuously for two days now and I don't know how many emails I have sent
And I find it very difficult to use translation, and I don't even know if it translates accurately
If you can see this message, I hope you can spare some time to help me
My original account was blocked and I couldn't log in to the official website, so I had to register this account again,
My game name is 生活不易
My game account is [removed by support]
I would like to reiterate that I really love this game and I really hope you can see my message and reply to me