Apply for the account unlock

Hi Team

My friend just sent a mail to your support few days ago, but no reply yet.

Please help to check his account ,thanks.

"I failed to login ,it keeps telling me to wait for 3600s.
And my account has been kicked out this afternoon by the system and shows blocked.
I never use any illegal add-ins or hacks during thegam.
And I help my friends to have fun with this game.

May you please unlock my account and show what we did actually cause the block.

Account ID: skyalstone#3837"