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I recently logged into the game through Steam and a skin promotion appeared in the main menu of the game. I went there and clicked on it, and was sent to the website with my account name. I made two payments of 200 coins and purchased the skin from the promotion. To my surprise, the skin was not in my account. I went back to the website to check, and that's when I realized it was a different account created with the same email, especially since it was the game itself that sent me to its website. I contacted support via email, sent the 2 receipts asking for a refund so I can buy it through Steam. But I haven't gotten any response. I need help. If not, if there is anyone who can help me, I will have to go to court.
Last bumped on Jan 31, 2025, 7:44:51 AM
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Hey there, I'm really sorry to hear about this. We can only handle account related issues through our support@grindinggear.com email due to the exchange of sensitive information used to verify your requests.
If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible. |
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I have already contacted support, I was received with an automatic message requesting information that I have already sent, after that I have not had any more responses, I know that the demand is high but I have been waiting for more than 10 hours.
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