Getting my account back

So I made this thread because I haven’t received any replies from **support@grindinggear.com**.

It could be that I’m just being impatient, but I haven't gotten a response since January 7...

I can’t verify my account because my email provider deleted my email, and I don’t want to miss out on things like the keys I purchased.

Luckily, I found out that they are in the **message tab** when I log in.

When can support change my email so I can verify my account?

And I also have some questions:

1. If I give a key to a friend, can he add it to his **Path of Exile** account and play on **Steam**?

2. How long do I need to wait for my **package**?

Hi Markus,

I have sent multiple emails to **support@grindinggear.com**, but I haven't received a response. Normally, I give a company about a week to reply.

I'm not sure how long I need to wait. If you're saying that support is "working through a large number of requests," it makes me feel like a week might be too short, and I should wait longer.

It would be helpful to have some kind of estimate, like:

Kind regards,
[Removed by Support]

(We will respond within 2 to 3 weeks.)

I have read the messages, but I can't reply to them because my account is not verified. The only way I can ask for help is by making a post here.

"

Markus_GGG wrote:

Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

So how long can i wait for support for help?