Early access key taken away
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Who at GGG can I talk to outside of the support email box (which does not respond to email) to address GGG removing my early access? I have bought two separate keys - one direct from GGG, one on Steam - and have had a grand total of 72 hours of early access from December 8 until today.
The support inbox simply does not acknowledge any of the communications I send. I don't get a confirmation of receipt. I have gotten only 2 replies in roughly 2 months, with multiple weeks going between them. I have gotten no acknowledgement whatsoever that GGG has taken a total of 60 USD from me and given me nothing in return. Last bumped on Feb 3, 2025, 12:29:45 PM
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Hey there,
Unfortunately, these matters are managed via the Support Email. If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime! As a note, please don't send additional or follow-up emails, Support will get to you as soon as possible. |
