The issue of being unable to play
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Hi there,
I am currently facing a serious issue: I gave my friend a testing qualification CDK for the Epic platform as a gift, and he activated it normally. He also linked his Epic account to the game's official website, but when he entered the game, it prompted that he did not have the testing qualification. Can you help me solve this problem? This is his GGG account: [Removed by Support] Please help confirm whether the Epic platform account has been successfully bound, whether the testing qualification has been obtained, and whether it can be played normally. If not, please help solve this problem. The only confirmation now is that he has successfully activated CDK, but cannot play. Kind regard, One Loyal Fans Last edited by Tai_GGG#0000 on Feb 4, 2025, 6:09:33 AM Last bumped on Feb 4, 2025, 9:03:37 PM
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I'm afraid we aren't able to discuss other player's accounts, for privacy reasons. Could you please get your friend to contact us at support@grindinggear.com?
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I told my friend to contact your customer service, and he gave me this email address“ support@grindinggear.com ”Sent a distress email. You replied to my friend saying: 'Let him come to me to solve this problem.'. I am contacting you now, and you have asked me to contact you in person. May I ask how to solve this problem? This CDK was obtained from my purchase of a $480 gift package, and I didn't use it. I just gave it to my friend to play with. Your attitude of blaming each other for solving this problem has disappointed me. If you need my account information, I will send you my account information and role information via private message. Please solve this problem as soon as possible!
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