Still locked after answering questions from half a dozen support staff
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Descrasnezul#4787
Support? Where the hell are you? I have answered your questions and provided you proof of who I am for the above account yet here we are almost 2 months later and I am still locked. Over $1,000 in support packs yet I cannot be given basic support. Its a locked account. Click the button to unlock it. I've worked in the IT field for over 10 years and a child can at least do THAT. You've asked for my IP, my previous addresses, the last 6 purchases (4 of which were fraud, thanks hacks), I've reset my password 3 times, Ive given you all of my character names, my clan name, when my clan was created, and I am sure I will need to give you my birth certificate next right? Just unlock the account or just refund every dime I've given you. Last bumped on Feb 5, 2025, 1:42:54 AM
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Hey there, I apologise for our slower-than-usual support response times, and I understand how frustrating this can be. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to you as soon as possible.
Need help with something? Feel free to email us: support@grindinggear.com
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I am going to need that to be now. Just unlock the account already! Please! I have answered EVERY SINGLE QUESTION via email only to get ghosted for a week or more, then its back to repeat questions!
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I am in the exact situation as you. But they have ghosted me since December. At least you were already given questions elsewhere I have not received any questions at all.
As a supporter since 2016 I also find this very frustrating. |
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