When will support staff respond to me? I honestly don't understand what to do
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I recently wrote about transferring items and 300 points from a linked account to my main account Spaceshadee#9724
I responded to a support person's email regarding my characters but never received a response. I can go into the game and continue playing it, or it’s better not to do this and wait for help with my problem? Last edited by Spaceshadee#9724 on Feb 5, 2025, 6:49:18 AM Last bumped on Feb 5, 2025, 1:35:46 PM
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Hey there, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to you as soon as possible.
Need help with something? Feel free to email us: support@grindinggear.com
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