Points not credited to account
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I bought Points through Epic on 1/18 but wasn't credited the Points. I contacted GGG's support team the same day. I followed up on 1/21 since I didn't hear back. I finally got a response on 1/25 asking for a few names of my characters even though I provided them with my email address, account username, and proof of purchase already. I gave them a list of all my characters from POE and POE2. I followed up AGAIN on 2/2. I still haven't heard back. So it looks like they've just taken my money and ran with it cuz at this point, what am I supposed to think? Any help?
Last bumped on Feb 7, 2025, 12:32:33 PM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. As mentioned in our Customer Support Update, we are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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