Never got an answer after give information back to support

When I will receive answer about refund MTX, every time I wrote email about refund GGG respond with give some name character with transaction id but after I gave them what they ask and NEVER got ANSWER back, they just ghost me. If they do not respond at all then at least I'm not mad but they respond and decide ghost me, they give me hope and took it away.

GGG if you read this please reply my email.
Last bumped on Feb 8, 2025, 7:55:30 AM
Hey there, I'm sorry to hear that! If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
Soon ? soon is when ? I heard soon several time but still no response back.

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