No Response from GGG emails for almost 2 months

I had initially emailed them around 17th December thinking there was a bug, all the beta keys (including ones I hadn't shared with friends) said they were used. It took over 2 weeks but they responded asking for details around first week of January and swiftly responded to them with the details. At that time I did not know there was a mass hack situation, I came to know about it later.

But ever since then I have gotten zero responses from support, I have mailed once more last week and there is still no response. I bought the 480$ pack and only got to use 2 of the keys which I gave to irl friends to get them into the game and literally been stuck from giving the rest to other friends even though I paid for it. Its been 2 months and I still get no response.

GGG support went from the best support I had ever known and interacted with to the worst, I don't even know if and when they will respond, there is no way to track it at all, I feel like I have been scammed out of half a grand.

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Markus_GGG wrote:

Hey there, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to your request as soon as possible, and we appreciate your patience and understanding in the meantime.

Yes I have read the post but its been months and I still havn't gotten any response at all. How long till I finally get access to what I paid for?? I really don't want to do a charge back but at this point I am down 500$ and have nothing to show for.

Kinda the same situation here except I have 4 fraudulent transactions, emailed them all the evidence needed on 20 december and have not received ANY response. ANY at all. Like they said they had around 575.000 tickets, then they said they resolved about 500.000 of them and had 75.000 left. Now theoretically the period of time it took them to resolve the 500k was shorter (because the break they had for Christmas and new year) then the period they had available to resolve the remaining 75k and they still have issues with it?
It's so frustrating to keep supporting when you get through situations like this...

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HystericalTacos#7318 wrote:

Kinda the same situation here except I have 4 fraudulent transactions, emailed them all the evidence needed on 20 december and have not received ANY response. ANY at all. Like they said they had around 575.000 tickets, then they said they resolved about 500.000 of them and had 75.000 left. Now theoretically the period of time it took them to resolve the 500k was shorter (because the break they had for Christmas and new year) then the period they had available to resolve the remaining 75k and they still have issues with it?
It's so frustrating to keep supporting when you get through situations like this...

Exactly, especially after the data breach they should be prioritizing the ones who got effected by this but instead we get nothing.

They didn't resolve 500k tickets, they just replied to support requests asking for useless information already included in the original request, then shoved them off to a different queue. Their definition of 'resolve' is very different from everyone elses.