There's ZERO Customer Support

All the threads here are getting answered with emails.
Every "email response" is just a copy pasted email asking for details that are ALREADY GIVEN and ASKING US IF THE PROBLEM IS STILL OCCURRING.

They're cheating the metrics.

There is no actual support it's all a lie.

I have same issue with my ticket. So it's not only 1 instance, both of tickets since november had copypasted response that requested information that was already provided... oh, and last response I was ever given was 21.12.2024.

I also requested shipping estimate and sizing chart(ticket is about physical items) and was ignored too. Fun. I would usually try to give benefit of the doubt but with how many people mention the abysmal support experience this lowkey feels like a rug pull.

1 month for no response, its not a small fallback.... Its basically no support at all

Totally agreed, they simply should stop responding with their nearly automatic "please mail us at the support" nonsense and just help us resolve it.

It's weekend, everyone has to get a break, but if someone has an urge to keep working and is able to response to nearly each and every post each day here, then it would be better if this person just felt responsible and try to make it worthwhile with a proper way of solving things. Spamming the mail thing won't help and it just creates a massive headache for others in the support team.

"

brookpt300#4256 wrote:

1 month for no response, its not a small fallback.... Its basically no support at all

It's called a queue, and you are probably fucking yourself over by sending more mail when you were not asked to (resets your queue each time)

"

lagwin1980#2224 wrote:

"

brookpt300#4256 wrote:

1 month for no response, its not a small fallback.... Its basically no support at all

It's called a queue, and you are probably fucking yourself over by sending more mail when you were not asked to (resets your queue each time)

Don't know about the user above, but I'm sure am waiting 25days without any reply. I'm sure 60% of the tickets could be solved ourselves if they gave us the proper tools on the web accounts.

Well i know i haven't been sending emails and ive been waiting since Nov 21st 75+ days for my mtx transfer from xbox to pc

"

lagwin1980#2224 wrote:

"

brookpt300#4256 wrote:

1 month for no response, its not a small fallback.... Its basically no support at all

It's called a queue, and you are probably fucking yourself over by sending more mail when you were not asked to (resets your queue each time)

Most companies are bound to 2 weeks reply time by their own TOS so 1-2+ months for a response is ridiculous regardless of how they are handling their queue.