ps and xbox account merged cant play simultaneously?

hello , ive bought the game on both ps and xbox , for playing with my son , i merged them toghether and now i cant play with him simultaeously . if i play poe2 on my ps5 and my son open the game i get logged out viceversa with him , how can i resolve it? how can i unlink them so we can play toghether?
Last bumped on Feb 9, 2025, 4:21:43 AM
Hey there,

We may be able to help with this! If you have not done so already, please email us at support@grindinggear.com so that we can look into this matter for you.

If you could please include your account name and 2-3 character names that would be greatly appreciated.

Please be aware that we are working through a very high number of support requests; we apologise for any delays, however it may take us some time to get back to you.

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