unable to play for over a month

Hello,

I am making this post because the account I was playing on was inexplicably locked in the first week of this year.
I have reached to emailing support 5 times since then but never receive any follow up response.

please fix this issue.

I paid full price for a game that just wastes harddrive space.

On the website I am named ANGRYSALVADOR#2275
Last bumped on Feb 9, 2025, 7:17:44 AM
Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
Hello,

I have been waiting over 1 month.
I paid 500 euros for this game i cannot play.
Please just fix this issue or refund me this unacceptable I will not keep waiting for replies over 1 month.
This is the start of forum signature: I am not a GGG employee. About the username: Did you know Kowloon Gundam is made in Neo Hong Kong?

quote from the first page: "Please post one thread per issue, and check the forum for similar posts first"

This is the end of forum signature
No it is called wiullfully ignoring emails.
herew the replies are instant through email i have been waiting over a whole month.
what a joke that here all replies are same day but not on the email. only initial response no follow ups.
They do not care that u spent 500$. Im over 2k usd in and am locked for no reason.

Unlock our accounts.

Someone is going to have to sue them.

"
No it is called wiullfully ignoring emails.
herew the replies are instant through email i have been waiting over a whole month.
what a joke that here all replies are same day but not on the email. only initial response no follow ups.



do not send multiple email


https://www.pathofexile.com/forum/view-thread/3703227


"
If you’re still waiting for a response, we urge you not to send another email as it will move you to the back of the queue

And do not use alt account to post problem
This is the start of forum signature: I am not a GGG employee. About the username: Did you know Kowloon Gundam is made in Neo Hong Kong?

quote from the first page: "Please post one thread per issue, and check the forum for similar posts first"

This is the end of forum signature
"
NoCryin#7743 wrote:
They do not care that u spent 500$. Im over 2k usd in and am locked for no reason.

Unlock our accounts.

Someone is going to have to sue them.



If you read reddit, it probably due to previous hacking that hacker used paypal , and the charge back drama
This is the start of forum signature: I am not a GGG employee. About the username: Did you know Kowloon Gundam is made in Neo Hong Kong?

quote from the first page: "Please post one thread per issue, and check the forum for similar posts first"

This is the end of forum signature

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