Accidental multiple purchases of same item
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Hi,
I tried to purchase the Currency Stash Tab (on PS5) on January 24 during the sale but the checkout process kept timing out so I tried it a few times. Each time it timed out the points balance didn't update (get reduced) so it looked like the transaction didn't go through and I gave up. When I logged in again the next time I noticed that my points balance was showing zero. I was confused until I went to the "View Microtransactions" history page on the web portal and saw that the Currency Stash Tab has been purchased 5 times. I only wanted to get 1 of the Currency Stash Tab so is it possible to refund the other 4? This only happened due to the system glitch and timing out so it was completely unintentional. Can you please help? Thanks! Last bumped on Feb 12, 2025, 1:59:45 AM
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I'm afraid that we're unable to process requests on the forums. If you'd like to request a refund please send an email to support@grindinggear.com so we can look into your request further.
I apologise in advance for any delay in reply. | |
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Hi Scott, thanks for responding. I've already emailed support@grindinggear.com but haven't heard back...
Can you (or the relevant team) please help? Thanks! |
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I'm afraid that we're unable to expedite your request as this would be unfair to other players who are in a similar situation. If you've sent us an email about this please rest assured that we'll get back to you once we are able to.
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