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It's the 11th day. I really don't know what you are doing.

I have encountered many problems in other games before.

For example, Blizzard takes 3 days to solve the problem after issuing a work order. Steam solves the problem in 10 days and PSN solves the problem in 15 minutes.

It's been 11 days. It only takes a few minutes to change back to the initial email address. I don't know what you do every day.

The game name plus the digital ID, the character name, the purchase record, all given to you.

I can't play the game for 11 days. I don't even know if my account has been hacked.

The reply is always how busy you are. Can't you hire more people?

I don't need any apology. I need to solve the problem, solve the problem, solve the problem.

If you can't solve it, report it to your superiors.