Lost contact with support

I've created a ticket for store refund on 26.01 and support asked me for few of my characters names.
After writting most of them I've lost contact with them and didn't got any information from then since 28.01.
I'm writting about it here to get atention of support once again.
Last bumped on Feb 14, 2025, 1:55:54 PM
We offer our sincere apologies for the delay. We are currently experiencing high volumes of support requests.

Rest assured we will respond to your email as soon as possible.
Need help with anything? Feel free to contact us at: support@grindinggear.com :)

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