Purchase Did Not Come Through - Out $40 on Point Purchases

Can someone please help me with my purchases I did not get? I put the thread in here from the support email I have sent from my gmail account.

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Hi,

I purchased the Map Stash Tab twice by mistake after paying for points.

I have not received the map stash tab yet.

Can I please get some support on the tab and receiving it for my use?

I would also like to know if I can be credited the points for the second map stash tab purchase.

I made the mistake of buying it again because after I purchased the currency tab, which came instantly, the map stash did not and I thought I did not purchase it.

Please let me know what we can do.

Thank you
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Hi there,

Thank you for the message. We may be able to help with this. Can you please confirm for us your Path of Exile account name (including the 4-digit discriminator) and the names of a few of your characters?

Can you please also let us know the Steam or Xsolla transaction ID for the purchase made?

Thank you again.

Kind regards,
Leon
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Hi - thanks for getting back to me Leon.

My character name is : Medyat

The Xsolla transaction numbers were:
1603475226 - 50 point pack
1603478276 - 50 point pack
1603482189 - 100 point pack
1603469537 - 200 point pack

These were purchased on 2/1 and just after midnight 2/2

I have attached a screenshot from my Path of Exile account too with my PoE account name and the transactions.

Hope this helps.