Support query regarding supporter pack payment plan
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Hi, about a month ago (last correspondence on January 10th, 2025) I finished my payment plan for the Sandwraith Assassin supporter pack. I've had the points needed to fulfill the payment plan sitting in my account since then. I understand you all are swamped with support requests given PoE 2's launch in December. I'm just posting here just in case my ticket got lost or something; I'd rather not send a follow-up email right now and send it to the back of the queue just in case. Can someone please help me regarding this?
Last bumped on Feb 16, 2025, 8:06:18 PM
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Hey there, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to you as soon as possible, and we appreciate your patience and understanding in the meantime.
Need help with something? Feel free to email us: support@grindinggear.com
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