Refund Request for Unusable Cosmetics Purchased from Path of Exile 2 International Store

尊敬的流放之路2客服团队：
您好！
我是流放之路2的忠实玩家，游戏ID为[HXQ2003623#6927]。首先，我想表达对贵公司及开发团队的敬意，感谢你们为我们带来了如此精彩的游戏体验。作为一名长期支持者，我一直非常享受游戏中的每一个细节。
然而，最近我在贵公司的官方商城中购买了一些时装和道具，但遗憾的是，购买后我发现这些时装无法在游戏内使用。由于商城中并未明确标注这些时装和道具是否适用于游戏内角色，导致我在购买时产生了误解。作为一名玩家，我对此感到非常困惑和失望。
我理解贵公司可能面临的技术或运营挑战，但作为一名消费者，我希望能够通过合法合理的途径解决这一问题。因此，我恳请贵公司能够协助我办理退款手续，退还我购买这些时装所支付的积分。

我非常珍惜在流放之路2中的游戏体验，也希望未来能够继续支持贵公司。如果贵公司需要进一步的信息或证明，请随时与我联系，我会积极配合。

再次感谢您抽出宝贵时间阅读我的邮件，期待您的回复。

我将需要退款的商品照片放在邮件里，或者您可以帮我把所有2月9日至2月12日内所有在官方商店购买的商品退款。

祝好！

游戏ID：[HXQ2003623#6927]
联系方式：[Removed by Support]
时间；[2025.2.17]



Dear Path of Exile 2 Customer Support Team：

Hello!

I am a dedicated player of Path of Exile 2, with the game ID [HXQ2003623#6927]. First of all, I would like to express my respect and gratitude to your company and the development team for bringing us such an amazing gaming experience. As a long-term supporter, I have always enjoyed every detail of the game.

However, recently I purchased some cosmetics and items in your official store, but unfortunately, I found that these cosmetics cannot be used in the game. Since the store did not clearly indicate whether these cosmetics and items are applicable to in-game characters, I misunderstood when making the purchase. As a player, I feel very confused and disappointed about this situation.

I understand that your company may face technical or operational challenges, but as a consumer, I hope to resolve this issue through legal and reasonable means. Therefore, I kindly request your assistance in processing a refund for the points I spent on these cosmetics.

I highly value my gaming experience in Path of Exile 2 and hope to continue supporting your company in the future. If you need any further information or proof, please feel free to contact me, and I will cooperate fully.

Thank you once again for taking the time to read my email. I look forward to your reply.

I will need to include photos of the items for which I require a refund in the email, or you could help me process refunds for all items purchased in the official store between February 9 and February 12.

Best regards,

Game ID: [HXQ200363#6927]

Contact: [Removed by Support]

Date: [2025.2.17]