How can be sure that Support Email is delivered?
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Since you guys said, not to send emails again that will reset the queue(which I don't believe there is one), how can I make sure that my response has been delivered to you?
I have been locked out of my main account for a month now. I had to buy tabs in this account to play the event. I already spent like 800USD on my main account. Just be honest with your paid customers. Please. Last bumped on Feb 18, 2025, 9:49:26 AM
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Here is the detail of my main account.
P4B#6518 Characters from PoE 1. ONE_TRICK_SANCTUM Level 97 Trickster LOCUS_TRICK Level 87 Trickster INQIONECLICKDD Level 97 Inquistor | |
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As long as you didn't receive an automated error message response from the mail server, your email likely has reached us and is waiting for the appropriate team member to respond. I'm sorry for the delay; we're currently handling a very large volume of inquiries but please be assured we will get back to you as soon as we possibly can.
I recommend ensuring you sent the email to support@grindinggear.com and that you included the pertinent information such as your Path of Exile account name (including four-digit discriminator) and a description of the issue you are experiencing so that the appropriate team member is best able to assist you. | |
" This doesn't give me assurance at all. There should be a way for it to track. Imagine spending 800+ on a product and you got locked out by a automated system and there is no response for a month without not being able to check on status. Does management even know what is happening to their customers? Or just that they don't care because they already got the money? | |
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I've checked into this and it looks like your email arrived successfully. As mentioned, unless you receive an automated rejection response email, it is likely your email reached our team and we simply haven't been able to assist yet with your ticket. We really appreciate your patience!
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Finally, someone who can give some info instead of just generic bot message.
Genuinely, thank you. |
