Support not responding for 16 days – Can’t change my deleted email! What to do?
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I have an issue: my old email, which was linked to my PoE account since the release of PoE 2, was deleted by the email provider due to inactivity. Now I can’t change it in the account settings. The system says: "An email should be sent to your current address soon", but that address no longer exists, so I can't confirm the email change. I contacted support (support@grindinggear.com) 16 days ago, but I haven’t received any response. I still have access to my account through Steam, and I remember my password, but without changing the email, there’s still a security risk. Has anyone dealt with this before? Are there any ways to speed up the process or reach support through a different channel? How long does it usually take to get a response? Any advice would be appreciated!ты! Last bumped on Feb 18, 2025, 3:45:09 PM
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Same here but im waiting like 1 Month+ already...
When i heard about "Hacking" in PoE i changed my Password and Email. After that i realise my New Email Account dont receive any Emails from POE (its german Email Provider with .de at End). I cant login with it on Website and Poe Trade. So i was like okey lets try change it back but you CANT coz im not geting ANY Emails from GGG to my new Email Account :D So i stuck just like you. I still can login with help of Steam but it feels very bad right now... i think they focus on PoE 2 too much. |
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Hey there, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to you as soon as possible, and we appreciate your patience and understanding in the meantime.
Need help with something? Feel free to email us: support@grindinggear.com
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Its all good mate ! I hope they are going slowly down :D
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