When PoE2 Customer Support Does More Harm Than The Hacker :(

A friend of mine was under constant login attempts from an outer source and as a result that hacker managed to access his steam account.he lost everything he had in his account (around 1 divine, and 1 divine worth of items. it was lotta money in the release lol).Anyway, he changed the password and we were ready to leave this bad memory behind.At the end of the day, he could still login to his account right ? (see: foreshadowing).

Anyway, around December 22,i suggested him to ask support for help,maybe they would restore the lost items (ohhh boy...).

Support locked his account for "security measures", and kept asking his characters name, ip address etc to "resolve" the issue.

However, it turned into a weekly event for us to see the message:

"Thank you for the message. We may be able to help with this. Can you please confirm for us your Path of Exile account name (including the 4-digit discriminator) and the names of a few of your characters?"

He sent the required information every time and after waiting for a week they asked him the same questions.

Im guilt ridden at this point,wish I HAVE NEVER suggested to reach out to the support.We paid for the faridun pack ( it was around %25 of the minimum wage where we live) and poor lad cant enter his account it has been 3 months. Where can we reach out? Support does not care at all as it seems.