I bought the upgrade package and lost $380 but didn't get the upgrade package

Does anyone get help?
I've been waiting for 39 days, has anyone waited longer?
I've been waiting for 45 days and still haven't been resolved. I know you're busy, but are you too busy to reconcile your bills?
why haven't I received any help after waiting for 52 days.
55day
58 day
How long do I have to wait? When will my issue be dealt with?
This is my fear, i got the first blood pack and early access key on 2 different accounts somehow. Seeing these threads about the wait times scares me.

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