Is anyone working in support anymore?

Based on the testimonies of discord users, he has not been present this week.
Hopefully next week he becomes they and solutions are made.
Though i no longer believe in this team, because of how they act.
the forum admin are bastards.

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Cosette#9244 wrote:

Nah guys, they're totally working their behinds off. They're just still 75+ days behind even after announcing they trimmed their backlog from 570k to 70k like two weeks ago. The ramifications of totally, wildly unexpected success, after all! It's to be expected!

We just have to be patient! They DO care and are NOT simple grifters! Shut up and wait for them to respond as fast as humanly possible!

"The ramifications of totally, wildly unexpected success" is that why they made sure to try to have servers ready for 1.5 million players? they had not idea how many people would buy this game?

also 525,000 tickets since nov 22, brought down to 75,000 as of jan. 19, 450,000 tickets finished in 58 days with an average of 7,758 tickets a day, 12 days since the post on jan 19th 12 times 7,758 is 93,103 of the 75,000 remaining. meaning everyone should have been taken care of 3 days ago. the math does not lie.

Let us back in we have waited more then a month for reporting hackers on a game we paid for and have been punished while the hackers go free.

Locked out on dec 14th no responses past the lock out. Give me what I paid for.

Of course the press release is not truthful. If they were honest purchases may go down.

There is no queue system and sending another e-mail does not put you at the bottom of the imaginary queue (I got a reply to my reply within 24H, sadly it was not to help or fix the issue but to suggest purchasing yet another copy).

I think what is even better is that besides giving people a middle finger for supporting PoE2 by not offering support, the PoE1 fans were not left out and got the middle finger from the other hand :')

Uh I'm not sure if this is the right thread to ask this, but when I emailed support, they emailed me back within 3 days to confirm the account is mine and transaction details, I responded to the email with the gmail reply function, but now I'm unsure if thats the right way or am I supposed to email the support email with the complete details from scratch?

Especially so since I replied saying that I had two characters, but its been 5 days since my reply and I'm scared of creating more characters even though I want to, since the campaign is more fun than endgame right now

Creating characters will still allow them to identify you with old character names. Do it, enjoy it.