GGG Help me please, I got hacked

Good luck brother im on almost week 4 I got one reply asking for the info that I sent them in the original email so im filled with hope.

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karnaij#7052 wrote:

Good luck brother im on almost week 4 I got one reply asking for the info that I sent them in the original email so im filled with hope.

Good luck to you too! Looks like we’re both in the same waiting boat, but hey, at least the hope boat hasn’t sunk yet! Hopefully, we’ll both hear good news soon! :D

Update on this case: It has been one week since it was locked, and there has been no response yet.

It has been 24 days, and I’m still left wondering about my situation. I purchased a supporter pack along with a key for Early Access. However, after my account was hacked—apparently due to a social engineering breach where someone gained access to an admin account at GGG (confirmed in the Tavern Talk Podcast, though I’m puzzled why there hasn’t been an official announcement yet)—my account has been locked for over 24 days.

According to the information provided, the breach occurred through an old Steam account of Customer Support, compromised via Steam Support. The attacker managed to provide enough information to gain access to the account, leading to the compromise of 66 accounts within 5 days of logging, with an unknown number of accounts affected before that.

At this point, I sincerely hope that everyone impacted by this issue, myself included, will receive a prompt and fair resolution.

I just saw the update from the mentioned thread: https://www.pathofexile.com/forum/view-thread/3703227/page/1#p25884954.
Still waiting but it's too long :(

Update:
Still locked, It's too long. :/

WTF is up with these GGG forum posters assuring us our problems will be solved when they objectively don't ever get solved? Enough with the gaslighting. Your recent announcement was a total lie, wasn't it?

I am writing to follow up on the lockout issue after my account was compromised due to a vulnerability in the game’s system, leading to unauthorized access. After I reported the incident,
my account was locked to prevent further damage and allow for investigation, which is understandable. However, it has now been over a month (44 days) since the account was locked, and I still cannot access it.

I understand that the investigation is ongoing, but the fact that many other users, including myself, are still facing account lockouts for more than a month is very frustrating. The vulnerability in the game’s system, which led to the hack, seems to have been the root cause, and it’s disheartening to see so many victims facing prolonged lockouts with little to no updates or communication from your team.

In light of this, I respectfully request an update on when I can expect my account to be unlocked and whether any compensation or remedial measures are being considered for those affected by this breach.

Still locked...