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Hello i have 300 ping in BR server, im from Chile - Santiago, and my ISP is Claro, currently i have more MS in Brazil 288-300 than California (US) 170-180.
what can i do to fix this?...
Last bumped on Apr 5, 2025, 6:00:46 PM
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Posted byMagnipo#5324on Oct 14, 2015, 6:25:03 PM
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Please follow the steps here and post the information in this thread.
Once I get that - I will look into this for you. |
Posted byFitzy_GGGon Oct 14, 2015, 7:03:43 PMGrinding Gear Games
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http://pastebin.com/CfhmeRwc
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Posted byMagnipo#5324on Oct 15, 2015, 5:34:25 PM
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A couple of things I see:
- Very spikey latency/ping at your router.
- Packet loss of 1-2% from your router
- There may be a routing issue, where packets are going through an american peering network instead of a direct route
Are you using wireless? If you are, try connecting with an Ethernet cable to see it it helps.
I will check with our provider to see if the routing can be improved from their side. It might not be able to be improved, but I will see what they say. |
Posted byFitzy_GGGon Oct 15, 2015, 6:58:18 PMGrinding Gear Games
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im not using wifi because is more unstable, my ISP is claro, and yeah the routing must be the problem...
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Posted byMagnipo#5324on Oct 15, 2015, 8:43:00 PM
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I've received an update from our provider:
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All alternative routes have been reviewed and it was discovered the route runs through Miami. At this time all routes that connect to your ISP run through the US, therefore there is not a "more efficient" route available.
I'm still trying to gather some more information. |
Posted byFitzy_GGGon Oct 16, 2015, 8:54:05 PMGrinding Gear Games
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A further update:
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Here is a brief summary to provide the ISP:
"When searching for alternative routes in the Softlayer network, it has been determined that the only learned routes, run through the US to get to the Sao Paolo location. If there are alternate routes that can reach Chile to Sao Paolo please identify them so that we can utilize the most efficient path. Currently, Softlayer identified the most efficient route is through Miami, please verify."
This should give them the information they need to check and see if there is anything our network is overlooking.
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Posted byFitzy_GGGon Oct 17, 2015, 11:26:04 PMGrinding Gear Games
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still having the same problem... 165 ping in texas, 288 ping in brazil gateway...
are you trying to tell me that i have to provide that info to my ISP? i dont think they would do a thing to fix the problem...
or what do i have to tell them exactly to fix the problem, now talisman is near and i really want to play it,
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Posted byMagnipo#5324on Dec 8, 2015, 12:02:13 PM
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"
Magnipo wrote:
are you trying to tell me that i have to provide that info to my ISP? i dont think they would do a thing to fix the problem...
Yes - this is what I'm saying.
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Posted byFitzy_GGGon Dec 8, 2015, 5:00:54 PMGrinding Gear Games
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"
Fitzy_GGG wrote:
A further update:
"
Here is a brief summary to provide the ISP:
"When searching for alternative routes in the Softlayer network, it has been determined that the only learned routes, run through the US to get to the Sao Paolo location. If there are alternate routes that can reach Chile to Sao Paolo please identify them so that we can utilize the most efficient path. Currently, Softlayer identified the most efficient route is through Miami, please verify."
This should give them the information they need to check and see if there is anything our network is overlooking.
I'm sorry but this info doesn't seem accurate. The problem is new. I used to get 65 ping from Argentina like everyone else and now it's above 230.
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Posted byLord_Kamster#4909on Dec 9, 2015, 5:10:12 AM
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