Any GGG response for unplayable patch 3.23.2?

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Shacofu wrote:

I cannot play the game at all since yesterday patch and my computer is very powerful (gaming PC bought a few month ago) - totally overkill for POE.
Please help!!

Performance is horrible in POE - BUT it has always been like this since I know the game so we play with it anyway because we have no choice if we want to play the game, so that's not what it is about.

I see here a lot of people complaining about fps, stutter, VSync, dynamic culling, quality or resolution, CPU usage or overheating since patch but I am not even there, I am just totally unable to play the game even in those bad conditions described above and below.

Before the patch, it was low fps like everyone on high density/action maps and it was hard to play but that is just normal POE experience, just usual gameplay with the game having nearly zero performance optimisation. So this is not what this post is about even though it is annoying.
I never had a single crash before though, except when I was pressing the hotkey to display hidden filtered items.

Since patch, I tried every possible graphic options, of course I have everything at minimum no matter how ugly it is. At this point I don't care about quality of life, conveniency or visuals, I just want to be allowed to play the game at any cost. I even disconnected my second monitor and set the resolution on my main monitor to 800x600 (both in windows and in the game), closed all applications, uninstalled everything not mandatory and even reinstalled windows... Such things used to help a bit - adding a few fps in juiced maps before the patch, but now it doesn't do anything. (or maybe it does but when fps is below 1 you can't really tell the difference anyway)
Of course I disabled all sounds in the game config file and disabled all possible visual effects like beams and sound alerts on loot filter in case. Anything I could think of that could improve performance, even just a little.

The only thing that seem to make any difference in options regarding performance right now is changing the renderer (I don't think ANY of the other graphic option do anything for me)

Renderer DirectX11 (default) : This is what I was using before. But now it totally doesn't work, I have less than 1 fps even with low action on the screen and the dynamic resolution is permanently triggered at maximum no matter any other setting - so it's always putting 800x600 - totally blur - to try to keep the 50 fps cap, but still never gets above 20 fps even when there is 0 movement or action on the screen like in my hideout. (without animated decorations like water/trees)
However when nothing moves AT all, I can move my character and even open my stash - but I have 20fps in the best case scenario with zero action on the screen and with 800x600 resolution, it is terrible, everything is so blur with minimum resolution that I cannot even read text in chat so I cannot even hideout warrior and trade. I tried to trade, but people are just leaving before the trade is completed because they are tired of waiting while I am freezing and crashing.
Now this renderer also crashes the game in map when I have a 3 sec+ freeze as well, (I had sometimes such freezes before near abysses, but it was never crashing my game) and now those freezes happen about every 30 sec no matter the density or action, so I can barely kill anything having 1 fps for a few seconds before the game crash. I tried to adapt my build to a full trigger build that moves AND kill enemies automatically without any action from my side (since I can't do any action myself with less than 1 fps) but the constant crashes makes all that time/currency investment irrelevant since it disconnects me constantly.

Vulkan : Instantly crash my game as soon I select it so I cannot even save the setting and try to restart the game, not much more to say. (I even tried to select it without being logged in so there is nothing to display and it still instantly crashes -IN LOGIN SCREEN!!!)

Directx12 : Much higher fps than I had before the patch, it is surprisingly fluid, something I have never seen before on POE, even with very high density/action on the screen - but sadly I still cannot play the game with this setting because it crashes randomly every few minutes (seconds) even when fps are high and game is fluid. Game just closes randomly. No freeze/white screen even, feels like a fatal error somewhere. So I also run out of portals before half of the map (and the worst part is that most events are lost (just deleted) when you crash or disconnect while doing them. I haven't identified anything specific that causes my game to randomly close, it seem to be totally random, happens on any map, any event, just never happen if I am afk (or inside my stash) and nothing moves.

I have spent more than 15 hours trying to find a temporary fix for those issues in every possible way I could imagine, I tried to run 30+ maps, I haven't been able to finish a single one of them, I am totally exhausted mentally and it all made me very angry.

I already lost SO MUCH time and currencies because the game just doesn't work for me anymore since the patch but I still tried to find a way to make it work (without any result)

I would really like at least a temporary fix to be able to play a little (at any cost, even if it is horrible, ugly, freeze and lag and maps take x3 the time) until GGG does an actual fix. I don't know how long they will take to deal with that and league is almost finished so it really makes me upset to lose gametime like this.

It looks more like a problem of compatibility / bug / fatal error or something like that for my case rather than a problem with low performance.


System Model : ROG STRIX G15DK_SK15
Processor : AMD Ryzen 7 5700G with Radeon Graphics 3.80 GHz 8Cores
Installed RAM : 16.0 GB (15.3 GB usable)
Graphic Card : NVIDIA GeForce RTX 3070
SSD= 928 GO usable, I spent 30min looking for more infos about it, did not find any more detail but this is my only disk and it is SSD

Also wanted to add I tried to run the game on my old laptop that sucks just today to see what happens, and of course it is not powerful enough to run a game so it is not playable BUT it does not crash constantly and it can select Vulkan renderer without instantly crashing.