[SOLVED] Game crashes if you log in as a specific character (0xc0000005 code error)

I have a character in a league with equipped items. If I try to log in, the client crashes on the loading screen.

If I select character without items, everything works fine.

I've already tried everything... reinstalling the game, stress testing RAM/CPU/GPU/SSD

PC Specs:
CPU - AMD Ryzen 7 7700x
GPU - Palit GameRock RTX 3070TI
RAM - TeamGroup DDR5 2x32gb 6000mHz
Motherboard - B650 AORUS ELITE AX
SSD (where is the game installed) - ADATA LEGEND 960 2TB

OS: Windows 11 23h2 22631

Update - 1
Found error in Windows Event Log:
Faulting Application Name: PathOfExile.exe, Version: 0.0.0.0, Timestamp: 0x667504ff
Failure module name: PathOfExile.exe, version: 0.0.0.0, timestamp: 0x667504ff
Exception code: 0xc0000005
Error offset: 0x00000000022d10cc
Faulting process ID: 0x0x5414
Faulting application startup time: 0x0x1DAD6AAD2E107C8
Faulting application path: F:\Games\Path of Exile\PathOfExile.exe
Path of the failed module: F:\Games\Path of Exile\PathOfExile.exe
Report ID: e852feee-a7ed-4d9a-a5f9-ee5a388337b6


Solution №1 (Classic MTX situation):
As it turned out, I had an MTX that caused crashes from the game at the loading stage.
I logged in to some character, removed all the used MTX I used on problem character and everything worked.
As far as I remember, I used the Ghostveil Set, as well as some weapon effects.


Solution №2
Delete file production_config.ini


Looks like Pay to Crash situation :D
I hope GGG fix this.

I hope I helped Exile who is in a similar situation. <3
Piece.
Last edited by AlexZ3D#6583 on Jul 19, 2024, 5:43:08 AM
Last bumped on Jul 18, 2024, 5:38:17 PM
the error code there is pretty generic, and i would guarantee there are hundreds of people that have the same MTX and don't crash.

More likely a shader issue or possibly that your production_config.ini needs a delete (resets all current settings, removes older settings that my still be lurking and no longer used)
Ancestral Bond. It's a thing that does stuff. -Vipermagi

He who controls the pants controls the galaxy. - Rick & Morty S3E1
The problem is that I completely deleted the config files and it didn’t help :(
Perhaps you are right, I will indicate your solution as one of the options for treating the problem
it's the boots that cause the crash from the vault pass. I just tested each item one at a time and the sec boot is equipped full crash to desktop
Same issue as well, with Ghostveil boots game crashes with a metadata error.
Same here, just the ghostveil boots are causing the crashes to occur.

Edit: Removing an MTX to another character that you're not trying to play does not mean the issue has been "solved". That's working around a game breaking error, where the game literally crashes if you have Ghostveil boots equipped onto your boot item.

I mean, maybe if you mean, "solved the mystery of why my client is crashing"? Sure...

but the issue remains.
Last edited by mrgerbik#0028 on Jul 18, 2024, 5:26:28 PM
How do you remove MTX from a character that you are not logged in as?
log in as one of your standard characters that you don't play, then apply the ghostveil boots, let the game crash then play on the characters you want to play.
I don't even have the ghost veil MTX and one of my characters is still crashing. I am getting that exact same error. I removed all MTX I had on, and still nothing. Just crashes every time I try to log in.

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