Guild Hideout BUG

Hello guys, just now while I was playing the game, my guild Hideout suddenly couldn't get in. Clicking on the Guild Hideout logo will prompt "Please complete Chapter 2 Hideout related quests", but in fact my friends and I have been playing Guild Hideout for several weeks. Can you help me see what the problem is? Forgive me for the English translation of the software I use, the expression may be a little cumbersome. thank you.
Last bumped on Nov 29, 2024, 10:15:10 PM
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Hello guys, just now while I was playing the game, my guild Hideout suddenly couldn't get in. Clicking on the Guild Hideout logo will prompt "Please complete Chapter 2 Hideout related quests", but in fact my friends and I have been playing Guild Hideout for several weeks. Can you help me see what the problem is? Forgive me for the English translation of the software I use, the expression may be a little cumbersome. thank you.


Bug Report ID: #3367834217

I think I've found the crux of the problem, the Ocean Guild hideout I purchased was missing from NPC's list of selected hideouts, which we've been using for weeks
I have the Cruicible Guild Hideout and it was working this morning at around 6am, than stopped shortly after with the same error.
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Alazin#0207 wrote:
I have the Cruicible Guild Hideout and it was working this morning at around 6am, than stopped shortly after with the same error.


I did an action yesterday that may be the key to the problem, I clicked on the mall in the game, after which I found that all the information of the web mall and the information of the in-game mall were not synchronized, and all the items I purchased for the public hideout and guild decorations were not "owned".
Apologies for the inconvenience, your Guild Hideout and Guild Hideout Decoration microtransactions should be available once again.

If this is not the case, please don't hesitate to let us know!
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Stacey_GGG wrote:
Apologies for the inconvenience, your Guild Hideout and Guild Hideout Decoration microtransactions should be available once again.

If this is not the case, please don't hesitate to let us know!


Thank you. It's back to work.
Last night our hideout was not accessible..was telling us to do the quest as well. Using the kalguur pack hideout.. going to act 2 to see if that fixes it
I think i figured out the issue.. I'm missing that kalguur dlc pack. I don't even have the assets in my hideout edit tab
I think i figured out the issue.. I'm missing that kalguur dlc pack. I don't even have the assets in my hideout edit tab

And I'm missing the demonic pack that has the our dope map device. It's also missing from my inventory oddly

Please help when you can
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Stacey_GGG wrote:
Apologies for the inconvenience, your Guild Hideout and Guild Hideout Decoration microtransactions should be available once again.

If this is not the case, please don't hesitate to let us know!


I'm still having this issue on PS5. Guild hideout prompts you to complete the Act 2 quest.

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