support ticket

hello can you guys check the support ticket i sent you?

you used to respond in like 1 hour but now its been a few days whats going on?

im trying to complete the payment plan i made youre not responding

literally trying to give you money but you wont respond xdd

if any staff sees this please give me the Karui Elemancer Supporter Pack

as agreed,i have purchased 2400 points

"

KuraiHakurei#6627 wrote:

hello can you guys check the support ticket i sent you?

you used to respond in like 1 hour but now its been a few days whats going on?

im trying to complete the payment plan i made youre not responding

Few days is ok, to my ticket about stolen account they did not answer 7 days.

But I got msg on email:
"We are currently processing a large number of request and will respond to your query as soon as we can."

But their support is soo slow (answers):
- 7 days
1) Please write me Your account name
- 12 days
2) 2-3 characters names
- 8 days
3) Any purchases
- 11 days
4) Steam account name
- 15 days
5) You verified Your account, create fake account soo we can swap accounts
- 4 months
6) Conversation was lost, what You want again?

Before You verify or get Your account it's 3 months out.

"

KuraiHakurei#6627 wrote:

...you used to respond in like 1 hour ...

WTF?

"

Few days is ok, to my ticket about stolen account they did not answer 7 days.

But I got msg on email:

"We are currently processing a large number of request and will respond to your query as soon as we can."

damn they must be flooded with emails because of poe2 launch they used to respond really fast

"

Hi there,

We do apologize for the delays in correspondence from our Support Team. Rest assured if you have sent us an email we will get back to you. We're unable to give an exact timeline on a response time but we will do our best to get back to everyone as soon as we can.

Again, we apologize for any inconvenience this may cause.

how hard is it to give me the pack contents dude come onn i have 2415 coins rn i purchased as you guys said i cant even spend them im waiting for a response from you

I dont want to write another email since it increases waiting time but if you guys dont respond soon im gonna refund.im literally trying to GIVE YOU MONEY and youre making me wait for a week

"

KuraiHakurei#6627 wrote:

hello can you guys check the support ticket i sent you?

you used to respond in like 1 hour but now its been a few days whats going on?

im trying to complete the payment plan i made youre not responding

have you got a reply meanwhile?
i am still waiting since Dec the 7th ^^