No access?
Paid for early access, got my code through the site, downloaded on steam, tried logging in, it says I haven't purchased the game but I did. Am I doing something wrong? nothing in FAQ like my issue.
Last bumped on Jan 13, 2025, 4:44:28 AM
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nearly the same situation here. sent multiple mails to the support but being ghosted. No answer. PC activated key on the poe website got the steam key there and activated it on steam (got nno coins wtf) could paly for about a week and suddenly i cant log in anymore and webpage says i have no access as if i never activated anything. i tried to buy it "again" on steam but steam says i allready have the game and the support says, therefore i can not buy the game again and should contact GGG support... and here we are...nothing. Where is my access, where are my coins?
i even send a screenshot (as requested by the steam support) from the steam support as prove, that i dont fake it. on the screenshots are multiple official infos about when it got activated. WTF GGG i know its EA but we payed for this and at least you could answer. ignoring us and doing nothing is very low. I wrote the support i dont get an answer |
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Hey there, Ghost! It looks like you have Path of Exile 2 characters now so it looks like you were able to resolve this issue. I'm glad to see this and I hope you have been enjoying early access!
xlHorizonlx, if you redeemed a key to gain access but you now no longer have access, this usually means that the original purchase that generated the key was refunded or charged back which would have revoked access. You'll need to reach out to the person you got the key from to find out why the key might have been revoked. Unfortunately, this isn't something we are able to assist with, as we can only help you with purchases you made for your account using your account. |