Accidently Redeemed POE 2 Access Code on a different account

Good Evening,
Dear Support Team,

I hope this message finds you well. I am reaching out regarding an issue with my Path of Exile 2 Early Access code. Unfortunately, I accidentally redeemed the code on an older account that I haven't used in a long time.

Details:
- Old Account: Sugibugi29#0329
- Current Main Account: Sugibugi#2481

I understand that account merging isn't possible between accounts on the same platform (PC). However, I was wondering if it might be possible to remove the Early Access code from the old account and apply it to my main account instead.

I have invested a significant amount into my main account, including microtransactions and stash tab purchases, while the old account has no significant items or purchases. I can still log into the old account and verify ownership if needed.

I understand the support team must be handling a high volume of tickets with the launch of POE 2 Early Access, and I truly appreciate your time and assistance. I am more than happy to provide any additional information or verification needed.

Thank you for your help, and I look forward to hearing back.

Best regards,
Sugibugi

Last bumped on Dec 8, 2024, 8:47:27 AM
Just to clarify I am submitting this support ticket on the old account which I do not use but have claimed the EA code on.

Also, if its not possible to transfer EA from one account to another, is it possible to atleast transfer the 300 points I received from my purchase onto my main account? Since I can just play early access on this 'old' account for now.
Hi there,

We're sorry to hear about this mix-up! I'm afraid this wouldn't be something we'd be able to assist with via the Forums. If you haven't already, could you please email us at support@grindinggear.com so we can look into this for you?

In regards to transferring points, I'm afraid this isn't something we're able to do, we apologise for this.
Need help with anything? Please contact us at support@grindinggear.com for assistance.

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