Please let me in... (Account linking PS5)

Never played PoE1.. i have made an account pre-lunch of PoE2 in preparation and i can not link that account to my early access on my PS5. after going through the QR process, i get an error and prompt to contact support.. on the "secondary login" part of "manage account" the Sony part says its connected but in game it was not recognized on both PoE1 and PoE2. i have been waiting for a reply or notification since last night US time.

Can I get an update to this issue from a mod or something? this is the slowest support i ever interact with.. their email is like a dead email.. there is nothing from them not even an automated reply that they received my ticket..