Purchased items are not in my account

I bought stash tabs and demonic waypoints.

Demonic Waypoint does not exist in the account

The purchase history on the webpage has it.

The points for which I bought the Demonic Waypoint are gone

I've sent an email to inquire about it, but you don't check it.

Balance patch? I get it...

Isn't early access basically a priority to be able to play without inconvenience?

Did you buy it on poe1 or poe2

secondly. I also got no Supporter Pack MTX from the Early Acess 50 Dollar bundle. But after i choose to go ingame , on the Shop site and choosed to go over the supporter packs again , the one where u spend 30 or 50 Dollar, the game startet to get laggy. I pusched on the 50 Dollar button and u enter a new site, ( u dont buy anything at this moment )
than started to go backwards, because i recognized the lagging
The Bird with the Bell ( 50 Dollar package ) got massive frame drops. The screen, where u can see ur Character and the Bell Bird starting to get time freezes.
I choosed to go back to the Shop, and i got a 4 sec delay, before i got out.

After that everthing was available... maybe the game needed to recognize and load in, that u are owning these packages on poe2 and not just on po1

My english is bad, but i want to share my experience