Early Access FAQ Was CHANGED - Being denied access despite over 480$ in lifetime purchases

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Lazyrix#3727 wrote:

On November 21st you posted your Early Access FAQ for PoE 2

https://web.archive.org/web/20241127022640/https://www.pathofexile.com/forum/view-thread/3587981/page/1#p25485982

Here is what it said -

"How to join Early Access?
Purchasing one of new Early Access Supporter Packs with a key grants you access.

As we have also announced earlier, if you've purchased a top-tier supporter pack in the past or have spent $480 USD or more in lifetime purchases in Path of Exile on a single platform, you'll automatically have access to Path of Exile 2. In this case you'll receive an email (if we have one for you) and PM on the website that lets you know that your account has had access granted. We will begin inviting players in the next two weeks. Please note that the threshold is the same for all countries and does not take regional prices into account.

How will I know if my lifetime purchases meet the threshold?
You can check your past purchases by visiting Your Account on the website and selecting, "View transactions."

Your valid purchases will include any purchase that was made with dollars instead of points. Points keys that were redeemed on your account will not contribute to this total.

A lot of people have been emailing customer support to ask if they meet the threshold. We'd prefer if you could wait until the Early Access begins and see if you're immediately invited, and then contact support if you didn't get an invite but you believe your lifetime support exceeds $480 USD."



There is absolutely ZERO language about past support regarding dollar purchases, only in relation to previous supporter packs. The only language relating to dollar amounts is about lifetime purchases and ANY purchase that was made with dollars. There is no indication that purchases made after the release of this announcement were invalid.

Then on December 4th you updated the Early Access FAQ without any explanation.

Current FAQ Link - https://www.pathofexile.com/forum/view-thread/3587981

You added this line, 2 days before the release of early access -

"Please note that lifetime purchases only count the packs and purchases made prior to the release of Path of Exile 2 Early Access Supporter Packs."

I read the FAQ on November 30th. I was at 470$ in lifetime purchases. I purchased an early access supporter pack to bring my total LIFETIME purchases to 500$ and so that I could gift my girlfriend the game and we could play early access together. I believed I would automatically receive access on my account as I had now spent over 480$ in LIFETIME purchases. Again, there was absolutely no indication in your FAQ at the time that purchases made after the release of this FAQ and early access packs would not count towards the LIFETIME purchase amount.

I did not receive early access on this account automatically, and I believe that your changing of the language on your FAQ was wrong. People who have spent over 480$ in lifetime purchases, prior to the changing of your FAQ on December 4th should receive early access as was stated in your FAQ from November 21- December 4th.