My game qualification, 300 coupons have disappeared！！！

My game qualification, 300 coupons have disappeared.

pathofexile2

The gold coin I bought officially disappeared, and the game told me that I was not qualified for the test.
First of all, I logged into the steam account to make payment (76561197494856).
After downloading the game, I was told that I needed to log in by email, so I went to register an email account. After that, I used a steam-bound email account (I told the existing account that I submitted the modification), and now the official 300 gold coins disappeared, and I was prompted that I was not qualified for the test.

I used KARMA for payment (using steam's account), and I don't know if my gold coins are missing due to regional restrictions.

At present, the two known accounts are not eligible for gold coins (小阿兹#5286, 小阿兹#7986).

I need to get back my account gold coins and pass the test. Please reply as soon as possible!

I used steam (76561197494856) as my login in pathofexile2.com.
After the mailbox is bound, the gold coins and qualifications disappear!

I need them back! ! !