Supporter Pack item missing

-I bought the supporter pack on steam to play the game (Path of Exile 2 - Path of Exile 2 Early Access Supporter Pack)
-Then i redeemed the key from path of exile website url link

when i play the game i see no cosmetics whatsoever from the pack !?
what am i missing ?

If you got the cheapest pack it has no mtx, the second one called “Lord of Ogham Supporter Pack” which costs $60 is the first to have any. If you got the bare minimum entry pack you can upgrade to the other packs.

Hi,

I have purchased the supporter pack and received an email with just the following information.

Order number: XX
You have ordered: Warlord of the Karui Supporter Pack

This supporter pack includes 2x physical items. It has been over 2 weeks and I have neither received the 2x items included in the supporter pack or an email with some information about the shipment.

I have send several mails to support but I got no response! On the website there is NO other way to contact support, no way to submit a ticket like on every other game. I really don't know what else to do to get a response for my issue.

I would post my address once again in case there has been a mistake or so but I would not like to post it in an open forum..

Please give me an update regarding my items.

I have started losing my faith with this game and its customer support, I don't know if its just my experience or not, but support is literally non existant..

I am having the same issue myself, support responded rather quickly.

I also bought the Supporter Pack on Steam, december 7th.

Still didn't get my 300 points and didn't get an answer from the support to this day.

I just might ask for a tax credit instead for the donation I gave them.