waiting for a mail back
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hello
i am unfortunatly waiting for a mail back for over 7 days now about my physical items that are part of the highest poe2 supporter pack apperantly i opted out without any info. i do want my physical stuff to be coming to my home i did send this back to them as a reply but now i have been waiting for over a week basicly for a new response how to get my physical stuff activated i thought because it was a reply i maby would be helped faster but gues my mail got back to the bottem i hope its all cleared up soon :) just wanted to type this out greets from belgium a huge fan of the games Last edited by dutchy666#4559 on Dec 16, 2024, 4:20:04 AM Last bumped on Dec 28, 2024, 4:47:47 AM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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" useless bot reply, they haven't reply the email from over 2 weeks ago, good luck people |
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Well to mine they did react a week ago before the huge backlog just need to wait then
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Woops
Last edited by dutchy666#4559 on Dec 16, 2024, 11:18:07 AM
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well finally got a response back :)
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" And an equally useless response to a standard reply that isn't even made by a bot (go learn what a canned response is) FYI support is back logged quite heavily due to the EA, and all the rest of the idiocy around it, from people messing up account merges, requiring updating email addresses, getting hacked, and buying from key resellers, and people getting banned, coupled by impatient people spamming emails at them in an attempt to be seen more quickly which has the effect of putting them at the back of the queue each email AND now you have the xmass/new year holidays. Email them once then wait for a reply. Ancestral Bond. It's a thing that does stuff. -Vipermagi
He who controls the pants controls the galaxy. - Rick & Morty S3E1 |
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" The problem with this is, they still seem to have time to lock accounts that got hacked AFTER the damage has been done and the lock is useless. Further kicking the victims in the face, by denying access. And only doing copy-paste answer after that, is going to make people lose their marbles. It being xmas/new year holidays is no excuse for this much delay. They released the Early Access at this time. They posted a video of "1 million redemptions". They knew there will be a lot of demand for support. Last edited by kebap#3699 on Dec 28, 2024, 4:48:25 AM
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